Recently a client called me to tell me his new computer had just been set up actually he called to tell me he couldn’t remember his website password He remembered his login name which was a four-letter word (I suspect there were some other four-letter words used when he couldn’t remember the password!).

The reality is there had been no reason, until now, for him to remember the password. To be fair his situation is like most people’s. Your login details are all saved on your computer therefore you don’t have to remember them.

So why was the password a problem but not the user name?

Because the login name is shown whilst the password is …….. hence, unlike the user name, you don’t see it every time.

A week later another client had her laptop “destroyed” by water (She hasn’t told me exactly what happened) Result is a new laptop and a challenge with the passwords? She had a passwords spreadsheet which was lost with the sinking laptop.

The Lesson

It is essential to have a backup record of passwords in whatever form suits you. There are many options available

Here are some examples:

  • Physical paper list – Scan or photograph and keep a copy in a safe place
  • Spreadsheet – Save in a safe place ideally in the cloud
  • Memory – If you’ve done some training with Jim Kwik you may be able to remember them all but what if you are unwell and someone else needs access?
  • Online Manager – There are a number of online passwords managers available such as Zoho, Keeper, Dashlane
  • In the past, I used Roboform though I currently use LastPass which is free on a single device (an annual fee for multiple devices).


At Neat Websites, we have clients who are very involved with their site on a daily basis and others who rarely log in. Whatever your situation YOU should have this information in a safe place. (we obviously have our client’s User Name and Password on file which is where this story began.)


The information in this post is the opinion, based on the experience, of the author. Should you choose to act on any of the information provided please undertake your own research to ensure it is appropriate for your own needs.) We hope this article helps you to understand why website images are important. Please feel free to comment below if you have any questions.

Neat Websites